Critical Incident Response & Debriefing

When something goes wrong at work, response time matters.

Structured, ethical, psychology-led debriefing and trauma support — on-site or remote — for South African organisations.

What we respond to

The events that disrupt psychological safety.

Robberies, hijackings, accidents, assault, fatalities, suicide, retrenchments, sudden organisational change, and any event that disrupts the psychological safety of employees.

We respond at the speed your people need and within the ethical boundaries the situation demands.

Our response

What's included in a Salutotech critical incident response.

  1. ·

    Immediate psychological support

    Within agreed response timeframes — on-site or remote.

  2. ·

    Group debriefing sessions

    For affected teams, conducted by qualified professionals.

  3. ·

    Individual debriefing & counselling

    For employees directly impacted, with confidential one-on-one support.

  4. ·

    Screening for acute stress, trauma, depression & anxiety

    Validated screeners to identify those who need further care.

  5. ·

    Confidential reports for HR and management

    Aggregated reporting where clinically and ethically appropriate.

  6. ·

    Recommendations for further counselling, therapy or specialist care

    Structured next steps for each affected employee.

  7. ·

    Support for COIDA-related psychological injury

    Where clinically appropriate, we support COIDA-related considerations.

  8. ·

    Follow-up screening

    To monitor recovery and identify employees who need extended support.

Ethics & confidentiality

Within the strictest ethical boundaries.

We work strictly within HPCSA ethical guidelines and POPIA. Individual session content is confidential. Organisational reports are aggregated and de-identified unless an employee gives explicit consent.

We support — not replace — your duty of care.

Why a profiling-led debrief

A debriefing without screening leaves the most at-risk invisible.

By embedding validated trauma, anxiety and depression screeners into every response, we ensure that employees who need follow-up care are identified — not lost in a single session.

Activate critical incident support.

Speak to a specialist about retainer options or activate an immediate response.